Refund policy

RETURNS

Returns may be accepted on unopened, unused products within 30 days of 
delivery, at our sole discretion. Products must be in original 
packaging with the manufacturer's safety seal fully intact and 
undamaged.

Opened products are not eligible for return, refund, or exchange under 
any circumstances. As consumable dietary supplements, opened products 
cannot be verified, restocked, or resold. This is a safety requirement 
and is not waived.

All returns require prior written authorization. Email 
sitrepsupplements@gmail.com with your order number before shipping 
anything. Returns received without prior authorization will not be 
refunded and will not be returned to sender.

Approved returns are subject to a restocking fee of up to 15% at our 
discretion. Return shipping is the customer's responsibility. Original 
shipping charges are non-refundable.

We reserve the right to refuse any return, to limit returns per 
customer, and to decline service to customers with a pattern of 
returns.

Return address is provided only with a written return authorization. 
Do not ship to any other address.

NON-RETURNABLE ITEMS

The following are final sale and not eligible for return or refund 
under any circumstances:

- Any product with a broken, damaged, or missing safety seal
- Any product outside the 30-day window
- Bundles, stacks, and promotional sets
- Discounted, clearance, or promotional-code purchases
- Subscription orders after the first delivery
- Any product not purchased directly from sitrepsupplements.com

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, notify us at 
sitrepsupplements@gmail.com within 7 days of the delivery date. Claims 
submitted after 7 days will not be considered.

Your claim must include your order number and clear photographs of the 
product, the safety seal, and the shipping packaging. Claims without 
photographs cannot be processed.

Once verified, we will replace the item or issue a refund. The remedy 
is chosen at our discretion. Verification is required in all cases.

REFUNDS

Refunds, when approved, are issued to the original payment method only. 
Please allow 5-10 business days after we receive and inspect the 
returned product. Inspection is required before any refund is issued.

We do not issue refunds for:
- Product performance, taste, texture, mixability, or personal 
  preference
- Individual results, or the absence of expected results
- Orders where delivery was confirmed by the carrier but the package 
  was not retrieved
- Packages delivered to an address entered incorrectly at checkout
- Carrier delays, weather delays, or delivery exceptions outside our 
  control

Refunds can take additional time to post depending on your bank or 
card issuer. If more than 15 business days have passed since we 
approved your refund, contact us at sitrepsupplements@gmail.com.

LOST OR STOLEN PACKAGES

Risk of loss passes to the customer upon the carrier's confirmation of 
delivery. We are not responsible for packages marked delivered by the 
carrier. Claims for packages showing delivery confirmation must be 
filed with the carrier.

SUBSCRIPTIONS

You may cancel, pause, skip, or change your subscription at any time 
from your account. No phone call and no retention process are 
required.

Cancellation applies to future orders only. Orders already released to 
fulfillment will ship and are final sale. We send a reminder email 
before every renewal; it is the customer's responsibility to cancel or 
skip before the renewal date.

Subscription discounts apply only to active subscriptions. Cancelling 
forfeits the discounted rate.

ORDER CANCELLATION

Orders are released to fulfillment quickly and often cannot be 
cancelled. Email sitrepsupplements@gmail.com immediately if you need 
to cancel. If the order has not yet been released, we will cancel and 
refund it. Once released, the order will ship and is subject to the 
terms above.

ADDRESS ACCURACY

You are responsible for entering a complete and accurate shipping 
address. Orders shipped to an address as entered are considered 
correctly fulfilled. Packages returned as undeliverable may be 
refunded less shipping and the restocking fee, at our discretion, or 
reshipped at the customer's expense.

CHANGES

We may update this policy at any time. The version posted at the time 
of your order governs that order.

CONTACT

SITREP Supplements, LLC
3708 E 29th St #1047
Bryan, TX 77802
sitrepsupplements@gmail.com
(979) 942-0027